Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All sale items are Final Sale.
To complete your return, you must request one by emailing email@example.com. We require an order ID number or proof of purchase. Please do not send your purchase back to the manufacturer. Once your returned has been approved you may mail your product back to the warehouse:
Ground Up International
250 West Manville Street, Compton CA 90220, United States
Please do not initiate your own return or we can not confirm a refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
At this time we do not replace items. The best process is to apply for a return, send your shoes back and place a new order if you would like to.